โ ๏ธ Note: You need Analyst permission
to create reports to arrange the refund store credit.
Step 1: Create a Users Report
Go to Manage Organisation
Click Report Generator under Analytics and Insights
Click Create ReportSelect Content Export as report type
Enter a report name (e.g., "Store Credit Refunds")
Select Users as content type
Click Save
Step 2: Download and Review the Report
Click Request download when the report is ready
Open the downloaded file
Filter the suspend column to only show TRUE (departed employees)
Find the balance column (shows remaining store credit)
Step 3: Calculate Total Refund
Sum all values in the balance column for suspended users
This total is the amount to be refunded to your Mo float
Step 4: Request Refund
Send the Excel file and total refund amount to:
Customer Success team member, or
Email support@mo.work
We will then raise a support request to credit the amount back to your float.