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Refunding Store Credit using Content Export

When employees leave your company with remaining store credit, you can refund this balance back to your Mo float.

Tahera Barok McArthur avatar
Written by Tahera Barok McArthur
Updated over 2 weeks ago

⚠️ Note: You need Analyst permission

to create reports to arrange the refund store credit.

Step 1: Create a Users Report

  1. Go to Manage Organisation

  2. Click Report Generator under Analytics and Insights
    Click Create Report

  3. Select Content Export as report type

  4. Enter a report name (e.g., "Store Credit Refunds")

  5. Select Users as content type

  6. Click Save

Step 2: Download and Review the Report

  1. Click Request download when the report is ready

  2. Open the downloaded file

  3. Filter the suspend column to only show TRUE (departed employees)

  4. Find the balance column (shows remaining store credit)

Step 3: Calculate Total Refund

  1. Sum all values in the balance column for suspended users

  2. This total is the amount to be refunded to your Mo float

Step 4: Request Refund

Send the Excel file and total refund amount to:

We will then raise a support request to credit the amount back to your float.

Related Articles
Creating a Content Export Report
Admin Guide: How to Use Bulk Upload to Add Employee Data
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