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Refunding Store Credit using Content Export
Refunding Store Credit using Content Export

Has someone left your company? Do you need to refund their store credit back into your Mo float? Read this article!

Sasha Arabadzhi avatar
Written by Sasha Arabadzhi
Updated over a week ago

Note - To refund store credit, you need to have the 'Analyst' permissions in Mo.

To refund a user's store credit back into your Mo float after they leave your company, head to Manage Organisation -> Insights and select Create Report (bottom of the Insights Page).

Creating the Report

Report Type

To get started, choose 'Content export' as the report type.

Report Name

This step is pretty self-explanatory, this is where you will create a name for your report, for this example I used 'Store Credit Refunds'.

Selecting Content-Type:

This is where you will choose what content you would like to view. For this report, choose "Users".

Scroll down and hit "Save". A report such as the one below will be created. Press "Request download" and open the downloaded file.

You will see an excel spreadsheet with all the user details. Look for the suspended column and filter this out to “TRUE".

Look for a second column called “balance”. This will show the balance remaining in these suspended accounts.

Sum up these balances and that is the amount to be refunded into your Mo float.

The final step is to send the file, with the total sum to your Customer Success Manager or and we'll pop this amount back into your Mo float!

If you have any questions please don't hesitate to get in touch, you can do so by clicking on the icon in the bottom right😄.

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