The E-Gift Card Link Hasn't Appeared After Redemption
Wait a few minutes after redemption as the link can sometimes take longer to generate. The link will appear as a "REDEEM HERE" hyperlink.
If no link appears after waiting, this is likely a Mo platform issue.
Contact Mo support with the following details:
Your account details
Redemption date and time
Reward amount
Error code (if shown)
If You Have an E-Gift Card Link
If you have an e-gift card link, check the URL to identify your provider:
Runa e-gift card: http://spend.runa.io/-/[code]
Xoxoday/Plum Store e-gift card: http://link.xoxoday.com/[code]
Technical Issues with E-Gift Card Links or Codes
You can contact your e-gift card provider directly if you experience:
Technical issues opening the e-gift card link
Problems viewing the retailer code
The code doesn't work or isn't accepted by the retailer
Important: Check your e-gift card's terms and conditions before contacting support. Some e-gift cards have purchase restrictions that affect how and where they can be used.
Runa Specific Guidance
If your Runa e-gift card redemption has failed, check the Runa status page for issues affecting your specific retailer. If an ongoing issue caused your voucher to fail, the status page will show regular updates until the issue is resolved.
We may be able to process a refund for failed e-gift card redemptions depending on the nature of the technical issue. Contact us with details of the problem.
Direct Runa Support
You can submit a ticket at: https://runapay.zendesk.com/hc/en-gb/requests/new
Include this information:
Your e-gift card URL
Voucher amount and retailer
State that it was redeemed on Mo/Thankbox platform
Direct Xoxoday Support
Email: cs@xoxoday.com
Include this information:
The ending code from your voucher link (PO number)
Order ID (if shown on their error page)
Voucher amount and retailer
State that it was redeemed on Mo/Thankbox platform
Mo Support
You can always contact us for help via email at support@mo.work or via chat during our working hours.
We can liaise with the voucher provider on your behalf or escalate your case if the issue remains unresolved.