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Redeeming Your Store Credit

Step-by-step guide to redeeming e-gift cards

Tahera Barok McArthur avatar
Written by Tahera Barok McArthur
Updated over a week ago

Use your accumulated store credit to redeem e-gift cards from your rewards store. Follow these simple steps to redeem your credit.

How to Redeem Store Credit

Step 1: Access the Store

  1. Go to the Rewards section in Mo

  2. Click on the Rewards Store tab

  3. Browse the available e-gift cards

Note: If your organisation uses a points system, you'll see point value conversions displayed alongside store credit amounts.​

Step 2: Select Your Item

  1. Choose the e-gift card you want to purchase

  2. Check the minimum and maximum purchase amounts (displayed under each item)

  3. Click on your selected item

Step 3: Choose Your Amount

  1. Enter the amount of store credit you want to spend

  2. Ensure your amount is within the minimum and maximum limits

  3. Confirm your selection

Step 4: Complete Your Purchase

  1. Review your e-gift card details (including Terms & Conditions)

  2. Select the box for "I accept the terms & conditions"

  3. Click Continue to complete the purchase

  4. Wait for order confirmation

Step 5: Receive Your E-Gift Card

After successful purchase:

  • You'll receive a confirmation email with a link for your e-gift card

  • Your e=gift card link will appear in the Store Activity tab (next to the Store tab)

  • Your store credit balance will be updated

Purchase Limits

Each e-gift card has spending limits displayed underneath the value selection box. For example: Uber Eats e-gift card: £15 - £150 minimum to maximum.

Other e-gift cards will show their specific limits.

Viewing Your Purchase History

To see your previous purchases:

  1. Go to RewardsStore

  2. Click the Store Activity tab

  3. View your redeemed e-gift cards and your redemptions history

Troubleshooting

Can't find your e-gift card after purchase?

  • Check your email (including spam folder)

  • Look in the Store Activity tab

  • Wait a few minutes for processing

Purchase failed?

  • Check you have sufficient store credit

  • Verify the amount is within the item's limits

  • Try refreshing the page and attempting again

Error code when accessing e-gift card or link not working?

  • Contact Mo support immediately using the chat icon

  • Provide the error code or describe the issue in detail

  • Include the name for the e-gift card redeemed.

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