Use your accumulated store credit to redeem e-gift cards from your rewards store. Follow these simple steps to redeem your credit.
How to Redeem Store Credit
Step 1: Access the Store
Go to the Rewards section in Mo
Click on the Rewards Store tab
Browse the available e-gift cards
Note: If your organisation uses a points system, you'll see point value conversions displayed alongside store credit amounts.
Step 2: Select Your Item
Choose the e-gift card you want to purchase
Check the minimum and maximum purchase amounts (displayed under each item)
Click on your selected item
Step 3: Choose Your Amount
Enter the amount of store credit you want to spend
Ensure your amount is within the minimum and maximum limits
Confirm your selection
Step 4: Complete Your Purchase
Review your e-gift card details (including Terms & Conditions)
Select the box for "I accept the terms & conditions"
Click Continue to complete the purchase
Wait for order confirmation
Step 5: Receive Your E-Gift Card
After successful purchase:
You'll receive a confirmation email with a link for your e-gift card
Your e=gift card link will appear in the Store Activity tab (next to the Store tab)
Your store credit balance will be updated
Purchase Limits
Each e-gift card has spending limits displayed underneath the value selection box. For example: Uber Eats e-gift card: £15 - £150 minimum to maximum.
Other e-gift cards will show their specific limits.
Viewing Your Purchase History
To see your previous purchases:
Go to Rewards → Store
Click the Store Activity tab
View your redeemed e-gift cards and your redemptions history
Troubleshooting
Can't find your e-gift card after purchase?
Check your email (including spam folder)
Look in the Store Activity tab
Wait a few minutes for processing
Purchase failed?
Check you have sufficient store credit
Verify the amount is within the item's limits
Try refreshing the page and attempting again
Error code when accessing e-gift card or link not working?
Contact Mo support immediately using the chat icon
Provide the error code or describe the issue in detail
Include the name for the e-gift card redeemed.