Creating Reward Types | Mo Help Centre

Create reward types to establish the specific awards, amounts, and purposes available in your rewards programme. These are assigned to spending pots and given by managers.

Purpose: Define what rewards exist and their values before creating budgets and spending pots.

⚠️ Note: You need Rewards Admin permissions to create reward types.

What Reward Types Define

Reward types specify:

Reward name and purpose
Monetary value (currency or points)
Reward format (store credit or custom)
Visual identity (image or emoji)
Usage guidance through description

Understanding Reward Formats

Mo offers two types of rewards:

Store Credit Rewards:

Adds currency or points to recipient's Mo store balance
Recipients redeem for vouchers from partner brands (Amazon, ASOS, Deliveroo, etc.)
Flexible - recipients choose what they want
Most common reward type

Custom Rewards:

Organisation-specific rewards you define
Examples: Extra holiday day, parking space, lunch with leadership, company merchandise
Requires manual fulfilment by your organisation
Adds personal touch and reflects company culture

For custom store setup, see Creating Custom Rewards.

Before You Start

Prerequisites:

Rewards Admin permissions in Mo
Decided on reward names and amounts
Determined which rewards to offer
Considered your recognition strategy

💡Recommended: Create reward types BEFORE budgets and spending pots, as you'll assign these rewards to spending pots during setup.

Planning tip: Review the Mo Rewards Quick Guide to understand how reward types fit into the overall structure.

Accessing Reward Type Creation

Click Rewards in the sidebar
Click Manage in the top right
Select Reward types on the left
Click Create reward type or similar button

Creating Your Reward Type

Step 1: Reward Visual Identity

Image or Emoji Choose visual representation for the reward:

Upload custom image: Company logo, award icon, relevant photo
Select emoji: Quick and colourful option (🏆, ⭐, 🎉, 👏)
Best practice: Use consistent visuals across similar reward types

Why it matters: Visual identity helps recipients quickly recognise different reward types in notifications and feeds.

Step 2: Reward Name

Name the reward clearly:

Use descriptive names that explain the purpose
Keep names concise but meaningful
Consider consistency across organisation

Good examples:

"Employee of the Month"
"Great Work Recognition"
"On the Spot Thank You"
"Team Player Award"
"Customer Hero"
"Above and Beyond"

Avoid:

Vague names ("Reward 1", "General Award")
Internal jargon not widely understood
Overly long names
Names without clear purpose

Step 3: Description

Write a clear description:

Explain when this reward should be given
Provide criteria or examples
Include any special redemption instructions (for custom rewards)
Keep it brief but informative

Example descriptions:

For Store Credit: "Quick recognition for going the extra mile on a task or helping a colleague. Use this for immediate thank-yous and spot recognition."

For Custom Reward: "Extra holiday day - recipient should coordinate with their manager to schedule. This reward recognizes exceptional project completion or sustained excellent performance."

Good descriptions:

Set clear expectations for usage
Help managers choose appropriate rewards
Guide consistent recognition practices
Explain redemption process if needed

Step 4: Reward Cost and Type

This is where you define the value and format of the reward.

Reward Type Selection:

Option A: Store Credit

What it provides: Adds value to recipient's Mo store balance
Redemption: Recipients shop Mo store for vouchers
Value entry:
- If using currency: Enter amount (e.g., £20, $25, €30)
- If using points: Enter points (e.g., 200 points, 500 points)
Examples: £5 On the Spot, £20 Great Work, £50 Employee of Month

Option B: Custom

What it provides: Organisation-specific reward you fulfil
Redemption: Manual process by your organisation
Value entry:
- If using currency: Enter equivalent value (e.g., £25 for day off)
- If using points: Enter points equivalent (e.g., 250 points)
Examples: Extra holiday day (£100), Parking space for month (£50), Team lunch (£75)

Important for Points Users: All reward values must be entered in points if your organisation uses the points system. The format (store credit vs custom) works the same way regardless of currency or points.

Step 5: Save the Reward Type

Review all information for accuracy
Click "Create" or "Save" button
Reward type is now available to assign to spending pots

Next step: This reward type can now be selected when creating or editing spending pots.

Common Reward Type Strategies

Recognition Tiers

Create different value levels for different types of recognition:

Tier 1 - Spot Recognition (Low Value):

"Quick Thank You" - £5 / 50 points
"On the Spot" - £10 / 100 points
Purpose: Immediate, frequent recognition

Tier 2 - Meaningful Recognition (Medium Value):

"Great Work" - £20 / 200 points
"Team Player" - £25 / 250 points
"Above and Beyond" - £30 / 300 points
Purpose: Significant contributions and achievements

Tier 3 - Exceptional Recognition (High Value):

"Employee of the Month" - £50 / 500 points
"Outstanding Achievement" - £75 / 750 points
"Excellence Award" - £100 / 1000 points
Purpose: Major accomplishments and sustained excellence

Purpose-Based Rewards

Align rewards with specific recognition purposes:

Performance Recognition:

"Sales Target Achieved"
"Project Completion"
"Quality Excellence"

Values Recognition:

"Innovation Award"
"Customer First"
"Collaboration Champion"

Behaviour Recognition:

"Helping Hand"
"Problem Solver"
"Knowledge Sharing"

Department-Specific Rewards

Create rewards relevant to specific teams:

Sales Team:

"Deal Closer" - £40
"New Client Win" - £50

Customer Service:

"Customer Hero" - £30
"5-Star Service" - £25

Engineering:

"Bug Squasher" - £20
"Code Quality" - £35

Managing Your Reward Types

Viewing All Reward Types

From Rewards → Manage → Reward types, you can see:

All created reward types
Reward names and values
Reward format (store credit or custom)
Visual identity

Editing Reward Types

To modify an existing reward type:

Find the reward in the list
Click to open details
Edit any field as needed
Save changes

What you can edit:

Name and description
Image or emoji
Value amount
Reward format

⚠️ Caution: Changing reward types affects existing

spending pots that use them.

Reward Type Examples

Comprehensive Example Set

Spot Recognition:

"Quick Thanks" - £5 / 50 points - "Immediate thank you for helping out"
"Well Done" - £10 / 100 points - "Recognition for good work on a task"

Achievement Recognition:

"Great Work" - £20 / 200 points - "Completed project or significant task excellently"
"Outstanding Effort" - £35 / 350 points - "Went significantly above and beyond"

Excellence Recognition:

"Employee of the Month" - £50 / 500 points - "Consistently excellent performance over the month"
"Exceptional Achievement" - £100 / 1000 points - "Major accomplishment with significant impact"

Custom Recognition:

"Extra Holiday Day" - £150 / 1500 points - "Full day off to be scheduled with manager"
"Premium Parking" - £30 / 300 points - "Reserved parking space for one month"