Boosts helps Managers encourage consistent team engagement by sending scheduled prompts for sharing Moments, celebrating wins, and recognising colleagues.
Note: Setting up Boosts requires Manager permission in Mo.
What Are Boosts?
Boosts are scheduled prompts that:
Encourage regular sharing of wins and recognition
Build consistent engagement habits in your team
Create structured opportunities for team members to celebrate each other
Increase visibility of achievements and contributions
Foster positive team culture through regular recognition
Common uses include weekly wins sharing, monthly team appreciation, project milestone celebrations, and regular check-ins on progress and achievements.
Boosts Dashboard
The Boosts section shows you 2 types of Boosts that you're involved in:
Boosts you are running
You can view and edit your active Boosts
Manage existing Boost settings
Disable Boosts when needed
Boosts you are tagged in
See Boosts you participate in (created by others)
How to Set Up Boosts
Using Boost Templates
Accessing Templates
Click the + Create Boost button on the top right hand corner of the Boost Management page
Browse the available templates from the template library
Preview different options to find the best fit
Template Benefits
Pre-written prompts that are proven effective
Variety of purposes: team wins, appreciation, project updates, wellness checks
Professional wording that encourages participation
Tested formats that generate good responses
Customising Templates
All templates can be personalised:
Edit the title to match your team's language
Modify instructions to fit your specific needs
Adjust participant lists for your team
Change frequency based on your team's rhythm
Adapt tone to match your company culture
Creating a Custom Boost
Step 1: Basic Setup
Click the + Create Boost button on the top right hand corner of the Boost page
Click Create a custom Boost button on the bottom right hand side of the template window
Choose an emoji and colour that fits the theme or tone
Select response type:
Writing a full Moment
Simply tagging colleagues for quick recognition
Step 2: Add Context and Instructions
Write clear instructions explaining what you want team members to share
Provide examples of good responses if helpful
Set expectations for the type of content you're looking for
Include any specific guidelines relevant to your team
Step 3: Select Participants
Add team members using:
Individual search: Type names to find and add specific people
Existing Personal Lists: Select from your pre-created contact groups
Learn more: See our Personal Lists guide for creating efficient contact groups
Step 4: Set Frequency and Timing
Choose frequency: Weekly, monthly, or custom intervals
Select day of the week for Boost prompts
Set time of day when prompts are sent
Consider team schedules and time zones when setting timing
Step 5: Launch Your Boost
Review all settings to ensure they're correct
Click Create Boost to activate
Your Boost is now live and will send prompts according to your schedule
How Boosts Work for Your Team
Notifications Team Members Receive
Email Notifications:
Sent at your scheduled day and time
Include the Boost prompt and instructions
Provide direct links to respond
Clear subject lines identifying the Boost
Push Notifications:
Sent through the Mo mobile app
Quick alerts for immediate engagement
Allow responses directly from mobile devices
Team Response Process
Team members receive the Boost notification
They click to respond directly from the email or app
Create their Moment following the Boost prompt
Moments are automatically tagged with the Boost for easy grouping
Viewing and Managing Boost Responses
Boost Response Feed
Homepage Display:
Grouped on everyone's homepage for maximum visibility
Easy to find and engage with team responses
Encourages additional participation through visible team engagement
Detailed View:
Click "View all" to see complete responses
Engage with individual Moments through reactions and comments
Track participation and team engagement levels
Identify trends in team responses and morale
Managing Active Boosts
Editing Your Boosts:
Go to your Boosts tab
Open the Boost you want to modify
Click on the 3 dots and select Edit Boost
Update any settings: timing, participants, instructions, frequency
Save changes to apply immediately
Monitoring Performance:
Review response quality to ensure prompts are effective
Adjust timing or frequency based on team feedback
Celebrate successful participation to encourage continued engagement
Archive Boosts:
Open the Boost from Your Boosts tab
Click on the 3 dots and select Archive Boost
Confirm the action to prevent accidental deactivation
Best Practices for Effective Boosts
Frequency and Timing
Start conservatively: Weekly or bi-weekly rather than daily
Consider team workload: Avoid busy periods or deadline weeks
Test different times: Find when your team is most likely to engage
Be consistent: Regular timing helps build habits
Writing Effective Prompts
Edit the Template to make it more specific: "Share a customer win from this week" vs "Share a weekly win"
Provide context: Explain why this matters to the team
Make it achievable: Don't ask for overly complex responses
Keep it positive: Focus on wins, progress, and recognition
Building Engagement
Lead by example: Respond to your own Boosts regularly. Check if you have from 'Your Actions' list on the homepage
Engage with responses: React and comment on team submissions
Recognise participation: Acknowledge active contributors
Gather feedback: Ask team members about the Boostseffectiveness
Managing Multiple Boosts
Don't overwhelm: Limit to 1-2 active Boosts per team
Vary the focus: Alternate between different types of recognition
Seasonal adjustments: Adapt frequency during busy periods
Archive completed: Disable Boosts that have served their purpose
Troubleshooting Common Issues
Low participation rates:
Check timing and frequency settings
Review prompt clarity and instructions
Gather team feedback on Boost content
Consider reducing frequency or adjusting timing
Technical issues:
Verify all team members have correct email addresses
Check that participants have Mo accounts and access
Ensure mobile app users have notifications enabled
Contact support for persistent delivery issues
Response quality concerns:
Provide clearer examples in Boost instructions
Offer guidance on what makes good responses
Engage more actively with existing responses
Consider using templates with proven effectiveness