I just received a welcome email. How do I get started?
Click the "Set up your profile" button in your welcome email. This will take you to the Mo login setup page where you'll activate your account.
How do I know which login method my company uses?
Your company uses one of two methods:
Native Login: You create a Mo-specific password
SSO (Single Sign-On): You use your existing company email and password
The setup process will automatically detect which method your company uses.
Native Login
How do I set up my password for the first time?
Click "Set up your profile" in your welcome email
You'll be prompted to create a password for Mo
Your password must be at least 10 characters long
We recommend including uppercase letters, lowercase letters, numbers, and special characters
Save your password in a secure password manager
How do I log in after setting up my password?
Use these credentials to log in:
Email: The email address where you received the welcome email
Password: The Mo password you created during setup
I forgot my Mo password. How do I reset it?
Go to the Mo login page
Click "Forgotten password?"
Check your email for a password reset link
Click the link and follow the instructions to create a new password
Use your new password to log in and save your password in a secure password manager
Important: Password reset emails are valid for 24 hours only. If you request multiple resets, only the most recent email link will work.
My Mo account is locked. How do I unlock it?
Your Mo account gets locked after too many incorrect password attempts.
To unlock it:
Contact your organisation's internal Mo admin or contact Mo support
You'll then receive a password reset email
Click the reset link in the email and create a new password that meets these requirements:
Minimum 10 characters long
Mix of uppercase letters, lowercase letters, numbers, and special characters (like !*&)
Use your new password to log in and save your password in a secure password manager
SSO Login
How do I log in with SSO?
Enter your email address on the Mo login page
You'll be automatically redirected to your company's login screen
Enter your usual company email and password (the same ones you use for other work applications)
Complete any additional security steps your company requires
You'll be redirected back to Mo once authenticated
My company uses multi-factor authentication (MFA). Do I need this for Mo?
Yes, if your company requires MFA for other applications, you'll need to complete the same MFA process when logging into Mo.
I'm getting "There's been a problem with Single Sign On" or similar SSO sign-in errors. What do I do?
If Mo doesn't recognise you during SSO login:
Check with your internal Mo admin that your organisation have set up a user account for you in Mo
If so, ask your internal Mo admin to verify if your sso uid has been configured correctly
If the issue persists, contact Mo support for further assistance.
I forgot my company password. How do I reset it?
Contact your IT department or follow your company's standard password reset process. Mo uses your company's authentication system, so password resets would be handled by your organisation.
Troubleshooting Common Login Issues
I'm getting an "incorrect password" error
For Native Login users:
Use the "Forgotten password?" link to reset your Mo password
Make sure you're using the correct email address (the one that received the welcome email)
For SSO users:
"Forgotten password?" link will not work for your account
Contact your IT department for password assistance
Try logging into another company application to verify your credentials work
I can't find my welcome email
Check your spam/junk folder
Search your email for "Mo" or the sender's email address
Contact your manager or internal Mo admin to resend the invitation
The "Set up your profile" link isn't working
Make sure you're clicking the link from the most recent welcome email
Try copying and pasting the link directly into your browser
Clear your browser cache and cookies, then try again
I'm not being redirected properly with SSO
Make sure you're using the correct company email address
Contact your IT department to verify your SSO access is properly configured
Try using a different browser or incognito/private browsing mode
I'm still having trouble logging in
Contact Mo support by clicking the chat widget in the bottom right corner, or reach out to your system administrator for assistance.
Quick Reference
Native Login Checklist:
✓ Use the email that received the welcome message
✓ Use the Mo password you created (not your company password)
✓ Password must be at least 8 characters long
SSO Login Checklist:
✓ Use your company email address
✓ Use your regular company password
✓ Complete any MFA requirements
✓ Contact IT for password issues