Add new employees to Mo manually by creating their user account and configuring their settings, groups, and permissions.
⚠️Note: You need Admin permissions in Mo to add users.
Accessing User Management
Go to Manage Organisation in Mo
Click Users
Click Add User in the top right corner
This opens the user creation form where you'll enter all the new colleague's information.
Step 1: Basic Information
Fill out the required user details:
Required Fields
First Name: Enter the colleague's first name
Last Name: Enter the colleague's last name
Email Address: Use their work email address (this becomes their login)
Language: Select their preferred language from the dropdown
External ID: Add the employee ID
Step 2: Other Settings
Send Welcome Email
Check this box to automatically send a welcome email when you save the user
Leave unchecked if you want to send the invitation later manually
For Rewards Customers
Reward Country: Select the country to determine which rewards they see in the store
For SSO Customers
SSO UID: Enter their single sign-on identifier from your SSO provider
Step 3: Create the Basic Account
Review the basic information you've entered
Click Save to create the user account with basic details
The new user appears in your user table
Step 4: Assign Groups
After creating the basic account, you need to edit the user to add group assignments.
How to Add Groups
Find the new user in the Users table
Click the three dots next to their name
Select Edit from the menu
Click on the Groups Tab
Click on each group dropdown (e.g., Location, Department, Job Title)
Select the appropriate options for this user
Use the search function if there are many options
Click Save to update their group assignments
If a Group Doesn't Exist
You'll need to create it first in the Groups section
Go to Manage Organisation → Groups to add new group options
See our Creating User Groupings guide for details
⚠️Note: Available groups depend on what your organisation has set up. Common examples include Location, Department, and Job Title.
Step 5: Set Permissions
While editing the user (from Step 4), you can also assign special permissions.
How to Assign Permissions
In the same edit form where you added groups
Click the Permissions tab
Check the boxes next to the permissions you want to give
Leave unchecked for standard user access
Consider their role when deciding which permissions to grant
Click Save to apply all changes
Step 6: Complete Setup
After saving the user with their groups and permissions:
The user account is fully configured with all necessary details
They appear in your user table with their assigned groups visible
Their permissions are active and ready to us
Managing the New User
If You Sent a Welcome Email
The colleague receives an invitation email immediately
They can set up their Mo account using the email link
No further action needed from you
If You Didn't Send a Welcome Email
Find the user in the user table
Click the three dots next to their name
Select "Send welcome email"
They'll receive the invitation to join Mo
Viewing User Details
Find them in the Users table under Manage Organisation
Click their name to view full profile information
Use the three dots menu for additional actions
Making Changes
Edit their profile using the three dots menu
Update groups or permissions as needed
Resend welcome emails if they didn't receive the original
Troubleshooting
User Creation Fails
Common issues:
Email address already exists in the system
Required fields are missing or incomplete
Group selections are invalid
Solutions:
Check if the user already exists in Mo
Verify all required fields are completed
Ensure selected groups are active and valid
Welcome Email Not Received
Possible causes:
Email went to spam/junk folder
Email address was entered incorrectly
Email delivery delays
Solutions:
Ask the colleague to check their spam folder
Verify the email address in their user profile
Resend the welcome email from the user management page
Wrong Groups or Permissions
If you need to make changes:
Find the user in the Users table
Click the three dots menu
Select Edit to modify their settings
Update groups or permissions as needed
Getting Help
For assistance with adding users or managing user accounts, contact Mo support using the chat icon in the bottom right corner of any Mo page.
For setting up user groups, see our Creating User Groupings guide.