Use bulk invitations when launching Mo organisation-wide or when adding multiple new colleagues who need access to Mo.
⚠️ Note: You need Admin permissions in Mo to send bulk invitations.
When to Use Bulk Invitations
Organisation-wide rollout when first implementing Mo
Department launches for specific teams or groups
Phased rollouts for different organisational segments
New hire cohorts starting together
How Bulk Invitations Work
Prerequisites
User accounts must be created first in Mo
Users must show as "New" in status
Valid email addresses required for all users
The Bulk Invitation Process
Go to Manage Organisation → Users
Filter user list for "Awaiting Invite"
Review the user list to confirm who will receive invitations
Click the "Invite" button below the "Awaiting Invite" numbers in the overview dashboard
All users in this section receive welcome emails immediately
What Happens After Sending Invitations
Users Receive Welcome Emails
Automatic email delivery to all selected users
Account activation instructions included in each email
Direct links to activate their Mo account
User Activation Process
Users click the link in their welcome email
Set up their Mo account following email instructions
Complete their profile information
Begin using Mo for recognition and engagement
Best Practices for Bulk Invitations
Timing Considerations
Coordinate with leadership on launch timing
Avoid busy periods like holidays or major deadlines
Plan for support during initial user onboarding
Consider time zones for global organisations
Communication Strategy
Announce the launch before sending invitations
Provide context about Mo's purpose and benefits
Offer training or support resources
Set expectations for participation
User Support
Prepare for questions about Mo functionality
Have support resources ready for common issues
Designate champions to help with adoption
Monitor engagement in the first few weeks
Troubleshooting Bulk Invitations
No "Invite" Button Visible
Possible causes:
No users in "Awaiting Invite" status
Users already invited or activated
Solutions:
Check that user accounts are created but not yet invited
Contact Mo support if the button should be visible
Some Users Not Receiving Emails
Common issues:
Emails going to spam/junk folders
Incorrect email addresses in user profiles
Email delivery delays or failures
Solutions:
Ask users to check spam folders
Verify email addresses in user management
Resend individual invitations if needed
Users Can't Activate Accounts
Possible problems:
Email links expired or not working
Browser or technical issues
Solutions:
Resend welcome emails for fresh links
Provide clear password requirement guidance
Offer technical support for browser issues