Integrate Mo with Slack to enable users to receive Mo notifications and interact with Mo content directly within Slack.
Prerequisites
Before beginning the integration setup, verify you have the required permissions:
Mo Requirements:
Admin-level access in Mo
If you don't have admin access, contact another Mo admin to grant permissions
Slack Requirements:
Admin-level access in your Slack workspace
Ability to approve and install apps in Slack
Admin Setup Process
Step 1: Access Mo Integrations Page
Log into Mo with admin credentials
Navigate to: Integrations page
Locate the Slack connection section
Step 2: Initiate Slack Connection
Click "Add to Slack" button in the Slack integration section
New window/tab opens directing you to Slack authentication
Step 3: Authorise Mo in Slack
Review permissions Mo is requesting
Select your Slack workspace if you have multiple
Click "Allow" to grant Mo the necessary permissions
Wait for confirmation that authorisation is complete
Step 4: Verify Installation
After authorisation:
You'll be redirected back to your Slack workspace
Mo app appears in your list of apps in Slack
Confirm Mo is visible in your Slack app directory
Post-Installation: User Setup
After admin completes the integration, individual users must link their accounts
User requirements:
Active Mo account
Access to the Slack workspace where Mo is installed
Ability to add apps in Slack
User process: Users follow the account linking process to connect their personal Mo account to Slack.
See Linking Your Mo Account to Slack - User Guide for detailed instructions.
What Happens After Integration
For Admins
Integration shows as active in Mo integrations page
Mo app is available to all workspace members
Users can discover and add Mo app in Slack
Admin can monitor integration status
For Users
Mo app becomes available in Slack app directory
Users can add Mo app to their Slack
Users link their Mo account to receive notifications
Users interact with Mo content within Slack
Verification Steps
Confirm Integration is Active
In Mo:
Go to Integrations page
Check Slack connection status
Verify it shows as connected/active
In Slack:
Go to Slack workspace settings
Navigate to Apps section
Confirm Mo appears in installed apps
Check app is enabled for workspace
Test with a User Account
Recommended verification:
Have a test user add Mo app in Slack
Verify user can complete account linking
Check that test notifications work
Confirm user can interact with Mo content
Troubleshooting
"Add to Slack" Button Not Working
Possible causes:
Pop-up blocker preventing authorisation window
Browser security settings blocking redirect
Insufficient permissions in Mo or Slack
Solutions:
Disable pop-up blocker for mo.work domain
Try different browser
Verify admin permissions in both systems
Clear browser cache and retry
Authorisation Fails in Slack
Check these factors:
You have Slack admin permissions
Workspace allows app installations
No conflicting app policies in Slack
Network/firewall not blocking connection
Resolution steps:
Confirm admin role in Slack workspace settings
Review Slack workspace app approval policies
Contact Slack workspace owner if needed
Check with IT about firewall restrictions
Integration Shows as Connected but Mo Not Visible in Slack
Possible issues:
Integration connected to wrong workspace
Slack app directory not updated yet
User permissions restricting app visibility
Solutions:
Verify correct Slack workspace was selected during setup
Wait a few minutes and refresh Slack
Check Slack workspace app settings
Review user permission policies in Slack
Users Can't Find Mo App
Common causes:
App not properly installed in workspace
Workspace settings restrict app discovery
Specific user groups blocked from apps
Resolution:
Confirm integration completed successfully
Check Slack workspace app management settings
Review app permission policies
Verify users are members of correct workspace
Getting Help
For Technical Issues
Mo Support:
Visit Mo help page
Use chat support icon or email: support@mo.work
Provide: Workspace details, error messages, affected users information
Slack Support:
For all Slack workspace administration issues, app installation problems or Slack workspace permission issues contact: