To revoke a reward that has been issued by any user, head to Manage Organisation -> Rewards -> Approval Queue.

In Approval Queue, select Status and filter your rewards by Issued & Redeemed.

Search for the reward you'd like to revoke, click the context menu and select Revoke Reward.

Add your reason for revoking and click Revoke Reward. The recipient will receive an email letting them know the reason for their reward being revoked. The money will then be refunded back into your "Mo rewards float" and removed from the user's account.

You can view your reward under the Revoked filter.

If you're still having trouble with revoking rewards, please don't hesitate to get in touch. You can do so by clicking the icon in the bottom right 😊.