Revoke rewards that have been issued to colleagues when necessary. The reward value is removed from the recipient's account and refunded to your organisation's float.
Purpose: Correct errors, address policy violations, or reverse rewards issued inappropriately.
Note: You need Rewards Admin permissions to revoke issued rewards.
Understanding Reward Revocation
What Is Revoking a Reward?
Revoking means cancelling a reward that has already been issued to a colleague:
Removes the reward value from recipient's balance
Refunds amount to organisation's reward float
Notifies recipient with explanation
Reward marked as revoked in system
When to Revoke Rewards
Common reasons for revocation:
Reward issued in error
Duplicate reward sent
Recipient not eligible for reward
Policy violation discovered
Budget error or miscalculation
Fraud or misuse identified
Sender requested reversal
Important: Only revoke rewards when absolutely necessary, as this impacts the recipient and can affect programme trust.
What Happens When You Revoke
Immediate effects:
Reward value removed from recipient's account
Amount refunded to Mo rewards float
Recipient notified via email with your reason
Status changed to "Revoked" in system
Moment remains visible (if posted)
Note: The Moment itself is not deleted when you revoke the reward - only the monetary value is removed and refunded.
How to Revoke an Issued Reward
Step 1: Access the Approval Queue
Go to Manage Organisation
Click Rewards
Select Approval Queue
Step 2: Filter for Issued Rewards
Click the Status filter (or filter dropdown)
Select "Issued" to see issued rewards
Optionally also select "Redeemed" to include those already spent
Apply the filter
Result: Queue now shows all issued rewards (and redeemed ones if selected)
Step 3: Find the Specific Reward
Search options:
Search by recipient name
Search by sender name
Browse through the filtered list
Use date filters if available
Locate the reward you need to revoke from the results.
Step 4: Revoke the Reward
Find the context menu for that reward (usually three dots or similar icon)
Click the menu to open options
Select "Revoke Reward" from the menu
Confirmation dialogue appears
Step 5: Provide Reason for Revocation
Enter a clear explanation for why the reward is being revoked
Be specific and professional in your reason
Remember: Recipient will see this reason in their notification email
Example reasons:
"Reward issued in error - wrong recipient selected"
"Duplicate reward - original reward already processed"
"Budget reallocation required - please contact HR for details"
"Reward issued outside policy guidelines"
Step 6: Confirm Revocation
Review your reason for clarity and professionalism
Click "Revoke Reward" button
Revocation processes immediately
Recipient receives email with your reason
After Revoking a Reward
What the Recipient Sees
Email notification sent to recipient:
States their reward has been revoked
Includes the reason you provided
Explains value has been removed from their account
In their Mo account:
Reward value deducted from balance
If already redeemed, their balance may go negative
Transaction history shows revocation
Budget and Float Impact
Financial effects:
Amount refunded to organisation's Mo rewards float
Available for future rewards
Budget calculations updated
Spending pot allocation adjusted if applicable
Viewing Revoked Rewards
To see revoked rewards:
Go to Approval Queue
Apply Status filter
Select "Revoked"
View all revoked rewards
Useful for:
Tracking revocations
Audit purposes
Pattern identification
Documentation
Best Practices for Revoking Rewards
When Revocation Is Appropriate
Do revoke when:
Genuine error occurred
Policy clearly violated
Fraud or misuse confirmed
Duplicate reward verified
Budget emergency requires it
Consider alternatives before revoking:
Can the error be corrected another way?
Is communication better than revocation?
Will revocation cause more issues than it solves?
Is there a learning opportunity instead?
Communication Best Practices
Reason field guidelines:
Be clear and specific about why
Stay professional and factual
Avoid blame or emotional language
Provide context if helpful
Offer next steps if appropriate
Good reason examples:
"Issued to incorrect recipient due to system error. Correct recipient will receive reward separately."
"Reward type used incorrectly per programme guidelines. Manager will discuss appropriate recognition options."
"Duplicate reward identified - original reward of same amount already processed on [date]."
Poor reason examples:
"Mistake" (too vague)
"You shouldn't have received this" (unclear)
"Budget problems" (unprofessional)
Additional Communication
Beyond the system notification:
Contact recipient directly when:
Revocation is significant amount
Situation is sensitive
Explanation needed beyond reason field
Relationship management important
Contact sender when:
They need to know reward was revoked
Training or guidance needed
Policy clarification required
Alternative action needed
Handling Redeemed Rewards
What If Reward Already Spent?
When revoking redeemed rewards:
Value still removed from recipient's account
Balance may go negative
Recipient needs to earn/receive more rewards to return to positive
Consider implications before revoking spent rewards
Special considerations:
More disruptive than revoking unspent rewards
Requires extra care in communication
May need additional follow-up
Consider if truly necessary
Negative Balance Resolution
If recipient ends up with negative balance:
Explain situation clearly
Provide path to restore positive balance
Consider whether adjustment appropriate
Monitor resolution
Preventing Need for Revocations
Training and Guidelines
Reduce errors through:
Clear reward programme guidelines
Pot spender training
Regular policy reviews
Examples of appropriate use
FAQ for common questions
System Checks
Preventive measures:
Approval requirements for high-value rewards
Budget warnings and limits
Duplicate detection if possible
Clear reward type descriptions
Regular Monitoring
Proactive oversight:
Review issued rewards regularly
Identify patterns or issues early
Address problems before escalation
Provide feedback and coaching
Related Guides:
Approving and Declining Rewards - Managing approval queue
Rewarding Colleagues in Moments - How rewards are issued
Creating Spending Pots - Configure approval requirements