Revoke rewards that have been issued to colleagues when necessary. The reward value is removed from the recipient's account and refunded to your organisation's float.
Purpose: Correct errors, address policy violations, or reverse rewards issued inappropriately.
Note: You need Rewards Admin permissions to revoke issued rewards.
Understanding Reward Revocation
What Is Revoking a Reward?
Revoking means cancelling a reward that has already been issued to a colleague:
- Removes the reward value from recipient's balance 
- Refunds amount to organisation's reward float 
- Notifies recipient with explanation 
- Reward marked as revoked in system 
When to Revoke Rewards
Common reasons for revocation:
- Reward issued in error 
- Duplicate reward sent 
- Recipient not eligible for reward 
- Policy violation discovered 
- Budget error or miscalculation 
- Fraud or misuse identified 
- Sender requested reversal 
Important: Only revoke rewards when absolutely necessary, as this impacts the recipient and can affect programme trust.
What Happens When You Revoke
Immediate effects:
- Reward value removed from recipient's account 
- Amount refunded to Mo rewards float 
- Recipient notified via email with your reason 
- Status changed to "Revoked" in system 
- Moment remains visible (if posted) 
Note: The Moment itself is not deleted when you revoke the reward - only the monetary value is removed and refunded.
How to Revoke an Issued Reward
Step 1: Access the Approval Queue
- Go to Manage Organisation 
- Click Rewards 
- Select Approval Queue 
Step 2: Filter for Issued Rewards
- Click the Status filter (or filter dropdown) 
- Select "Issued" to see issued rewards 
- Optionally also select "Redeemed" to include those already spent 
- Apply the filter 
Result: Queue now shows all issued rewards (and redeemed ones if selected)
Step 3: Find the Specific Reward
Search options:
- Search by recipient name 
- Search by sender name 
- Browse through the filtered list 
- Use date filters if available 
Locate the reward you need to revoke from the results.
Step 4: Revoke the Reward
- Find the context menu for that reward (usually three dots or similar icon) 
- Click the menu to open options 
- Select "Revoke Reward" from the menu 
- Confirmation dialogue appears 
Step 5: Provide Reason for Revocation
- Enter a clear explanation for why the reward is being revoked 
- Be specific and professional in your reason 
- Remember: Recipient will see this reason in their notification email 
Example reasons:
- "Reward issued in error - wrong recipient selected" 
- "Duplicate reward - original reward already processed" 
- "Budget reallocation required - please contact HR for details" 
- "Reward issued outside policy guidelines" 
Step 6: Confirm Revocation
- Review your reason for clarity and professionalism 
- Click "Revoke Reward" button 
- Revocation processes immediately 
- Recipient receives email with your reason 
After Revoking a Reward
What the Recipient Sees
Email notification sent to recipient:
- States their reward has been revoked 
- Includes the reason you provided 
- Explains value has been removed from their account 
In their Mo account:
- Reward value deducted from balance 
- If already redeemed, their balance may go negative 
- Transaction history shows revocation 
Budget and Float Impact
Financial effects:
- Amount refunded to organisation's Mo rewards float 
- Available for future rewards 
- Budget calculations updated 
- Spending pot allocation adjusted if applicable 
Viewing Revoked Rewards
To see revoked rewards:
- Go to Approval Queue 
- Apply Status filter 
- Select "Revoked" 
- View all revoked rewards 
Useful for:
- Tracking revocations 
- Audit purposes 
- Pattern identification 
- Documentation 
Best Practices for Revoking Rewards
When Revocation Is Appropriate
Do revoke when:
- Genuine error occurred 
- Policy clearly violated 
- Fraud or misuse confirmed 
- Duplicate reward verified 
- Budget emergency requires it 
Consider alternatives before revoking:
- Can the error be corrected another way? 
- Is communication better than revocation? 
- Will revocation cause more issues than it solves? 
- Is there a learning opportunity instead? 
Communication Best Practices
Reason field guidelines:
- Be clear and specific about why 
- Stay professional and factual 
- Avoid blame or emotional language 
- Provide context if helpful 
- Offer next steps if appropriate 
Good reason examples:
- "Issued to incorrect recipient due to system error. Correct recipient will receive reward separately." 
- "Reward type used incorrectly per programme guidelines. Manager will discuss appropriate recognition options." 
- "Duplicate reward identified - original reward of same amount already processed on [date]." 
Poor reason examples:
- "Mistake" (too vague) 
- "You shouldn't have received this" (unclear) 
- "Budget problems" (unprofessional) 
Additional Communication
Beyond the system notification:
Contact recipient directly when:
- Revocation is significant amount 
- Situation is sensitive 
- Explanation needed beyond reason field 
- Relationship management important 
Contact sender when:
- They need to know reward was revoked 
- Training or guidance needed 
- Policy clarification required 
- Alternative action needed 
Handling Redeemed Rewards
What If Reward Already Spent?
When revoking redeemed rewards:
- Value still removed from recipient's account 
- Balance may go negative 
- Recipient needs to earn/receive more rewards to return to positive 
- Consider implications before revoking spent rewards 
Special considerations:
- More disruptive than revoking unspent rewards 
- Requires extra care in communication 
- May need additional follow-up 
- Consider if truly necessary 
Negative Balance Resolution
If recipient ends up with negative balance:
- Explain situation clearly 
- Provide path to restore positive balance 
- Consider whether adjustment appropriate 
- Monitor resolution 
Preventing Need for Revocations
Training and Guidelines
Reduce errors through:
- Clear reward programme guidelines 
- Pot spender training 
- Regular policy reviews 
- Examples of appropriate use 
- FAQ for common questions 
System Checks
Preventive measures:
- Approval requirements for high-value rewards 
- Budget warnings and limits 
- Duplicate detection if possible 
- Clear reward type descriptions 
Regular Monitoring
Proactive oversight:
- Review issued rewards regularly 
- Identify patterns or issues early 
- Address problems before escalation 
- Provide feedback and coaching 
Related Guides:
- Approving and Declining Rewards - Managing approval queue 
- Rewarding Colleagues in Moments - How rewards are issued 
- Creating Spending Pots - Configure approval requirements 





