Understand how Mo Rewards works and the setup sequence for configuring your organisation's reward programme. This quick guide provides an overview - detailed instructions are available in the linked guides for each component.
⚠️ Note: You need Rewards Admin permissions in Mo to set up rewards.
Understanding the Rewards Structure
Mo Rewards uses a three-level hierarchy:
Level 1: Budgets
Overall budget containers for your organisations spending
Control total spending across multiple teams or regions
Set annual or ongoing budget limits
Level 2: Spending Pots
Subdivisions within budgets
Allocated to specific teams, managers, or departments
Control who can give rewards and how much they can spend
Level 3: Reward Types
Specific reward amounts and purposes
Defined within each spending pot
What colleagues can actually receive (e.g., £20 Great Work reward)
Important: Choose Your Reward System
Before setting up rewards, you must choose how rewards are valued in your organisation:
Currency Value System:
Rewards assigned as monetary amounts (e.g., £20, $25)
Colleagues redeem for actual currency value in store
Direct correlation to real money
Example: "Great Work" reward worth £20
Points System:
Rewards assigned as points (e.g., 100 points, 500 points)
Points can be redeemed in Mo store with point-to-currency conversion displayed
Flexible internal recognition currency
Example: "Great Work" reward worth 200 points
⚠️ Critical Decision: You must choose either currency or points for your entire Mo rewards programme. You cannot use both systems simultaneously.
Once configured (by your implementation coordinator at Mo), all reward types, budgets and spending pots will use your chosen system. Consider your organisation's recognition culture and preferences before deciding.
Setup Process Overview
Follow these three steps in order:
Create Reward Types - Define specific reward amounts and purposes first
Create Budgets - Set overall spending limits
Create Spending Pots - Allocate budget to teams/managers and assign reward types
Why this order? You need reward types defined before creating spending pots, as you'll assign specific reward types to each spending pot during setup.
Step 1: Create Reward Types
What Reward Types Define
Reward Types are the specific rewards colleagues can receive:
Award name and purpose
Monetary value
When they should be used
Define these first as they'll be assigned to spending pots in Step 3.
Common Reward Type Examples
Recognition Rewards:
Employee of the Month - £50 credit
Team Player Award - £30 credit
Great Work - 500 points
Spot Rewards:
On the Spot Reward - £5 credit
Quick Thank You - £10 credit
Above and Beyond - 250 points
Achievement Rewards:
Project Completion - £40 credit
Sales Target Met - £35 credit
Innovation Award - 500 points
How to Create Reward Types
Go to Rewards → Reward Types
Click Create Reward Type
Name the reward (e.g., "Employee of the Month")
Set the value (e.g., £50, 500 points)
Add description explaining when to use it
Save the reward type
For detailed instructions, see Creating Reward Types.
Reward Type Strategy
Naming conventions:
Clear, descriptive names
Explain the purpose
Avoid internal jargon
Consistent across organisation
Value setting:
Range of amounts for different achievements
Balance between meaningful and affordable
Consider market rates for recognition
Review and adjust based on usage
Usage guidance:
Provide clear criteria for each reward type
Train managers on appropriate usage
Share examples of good recognition
Monitor for consistency
Step 2: Create Budgets
What Budgets Control
Budgets set the overall spending limits for your reward programme:
Total amount available for rewards
Time period (annual, ongoing, custom)
Which parts of the organisation can access funds
Common Budget Structures
By Geography:
UK Budget
US Budget
EMEA Budget
By Business Unit:
Retail Budget
Corporate Budget
Operations Budget
By Function:
Sales Budget
Customer Service Budget
All-Company Budget
How to Create a Budget
Go to Rewards → Budgets
Click Create Budget
Name your budget (e.g., "UK Retail Budget")
Set budget amount and time period
Configure settings as needed
Save the budget
For detailed instructions, see Creating a Budget.
Budget Planning Tips
Consider these factors:
Number of employees covered
Expected reward frequency
Average reward amounts (based on reward types created in Step 1)
Budget refresh cycle
Overall recognition programme goals
Step 3: Create Spending Pots
What Spending Pots Control
Spending Pots subdivide budgets and control:
Which employees can give rewards (e.g. managers)
How much each employee can spend
Which teams can receive rewards
Spending cycle timing
Common Spending Pot Structures
Regional Pots (within Geography Budget):
South East Region Spending Pot
South West Region Spending Pot
North Region Spending Pot
Departmental Pots (within Business Unit Budget):
Marketing Team Spending Pot
Sales Team Spending Pot
Operations Team Spending Pot
Manager Pots:
Individual pot for each team manager
Allows decentralised recognition
Manager controls their own budget
How to Create a Spending Pot
Go to Rewards → Spending Pots
Click Create Spending Pot
Select parent budget (created in Step 2)
Name the spending pot (e.g., "South East Region")
Allocate budget amount from parent budget
Assign reward types (created in Step 1) to this spending pot
Add users who can give rewards from this pot
Set cycle timing (monthly, quarterly, annual)
Save the spending pot
Important: You'll select which reward types (from Step 1) are available in this spending pot during setup.
For detailed instructions, see Creating Spending Pots.
Spending Pot Best Practices
Allocation strategy:
Start with smaller amounts and increase based on usage
Consider team size and recognition culture
Balance between central control and manager (or employee) autonomy
Monitor spending patterns and adjust
User assignment:
Add team managers who should give rewards
Include HR for special recognition
Consider peer-to-peer reward capabilities
Review access quarterly
Mo Store Integration
How Colleagues Redeem Rewards
All rewards are redeemed through the Mo Store:
Partner brands like Amazon, ASOS, Deliveroo
Gift vouchers for popular retailers
Experience vouchers for activities
Custom rewards you create (optional)
No additional setup required - partner rewards are automatically available.
Custom Store (Optional)
Create organisation-specific rewards that reflect your company culture:
Custom reward examples:
Extra holiday day
Parking space for a month
Lunch with leadership
Company merchandise
Team event budget
Benefits of custom rewards:
Reflect company values and culture
Offer non-monetary benefits
Create unique recognition experiences
Increase programme appeal
For custom store setup, see Creating Custom Rewards.
After Setup: What Happens Next
For Colleagues with Spending Pot Access
Reward Issuers can:
Create Moments recognising colleagues
Attach monetary rewards to Moments
Select from available reward types
Track their spending against spending pot budget
For Colleagues Receiving Rewards
Recipients:
Receive notification of reward
View reward value in their account
Browse Mo Store for redemption options
Redeem rewards for vouchers or custom items
For Reward Admins
Reward Admins monitor:
Budget utilisation across organisation
Spending patterns by region/department
Reward type usage and popularity
Programme effectiveness and engagement