Attach rewards to Moments to elevate your recognition and provide tangible appreciation for outstanding work and achievements.
⚠️ Note: Only users with spending pot access can add rewards to Moments.
Before You Start
What You Need
Spending pot access granted by your Mo admin
Available budget in your assigned spending pot
Colleagues to reward who deserve recognition
Check Your Budget
Before creating a reward, verify your available funds:
Go to Rewards → Your Spending Pots
Check your remaining budget in your spending pot for this spending cycle
Ensure you have enough funds for your planned reward amount
How to Add Rewards to Moments
Step 1: Create Your Moment
Click Create a Moment
Write your recognition message
Tag the colleagues you want to reward using either:
@mentions (type @ followed by their name)
Tag icon in the top right to find individuals
Tag icon to use a Lists for multiple colleagues at once
Step 2: Add the Reward
Look for Reward colleagues button in the bottom right
Click Reward colleagues (only visible if you have spending pot access)
Choose your spending pot from available options
Select reward amount per person
Review the preview showing spending pot details and total cost
Click Confirm selection
Step 3: Verify and Share
Check the reward button now shows "Rewarding X colleagues" (where X = number of people)
Verify this matches the number of people you tagged
Choose privacy settings:
Public: Visible to all colleagues in feeds
Private: Only visible to you and reward recipients
Notify managers (optional) - they won't receive rewards but can see the recognition
Click Share
Understanding Reward Visibility
Who Sees Reward Amount
Can see the reward amount
The reward issuer
The recipient of the reward can view the reward amount from 'Your Rewards'
Administrators
Cannot see the reward amount
All other colleagues on the platform
Reward Moment Appearance
Looks like regular Moments to most colleagues
Shows Reward Banner at the top of the moment
Moment has the same engagement options (reactions, comments) for everyone
Notifications with rewards work in the same was as Moments without rewards.
Moments notifications with rewards will state "You've been tagged in a Reward!"
Reward Approval Process
When Rewards Need Approval
Your reward may show that it requires approval if:
Insufficient budget remaining in your spending cycle
Annual budget exhausted for your spending pot
Company funds depleted
Approval is required for this reward type or amount
Pending Rewards Process
Moment and reward go to approval queue instead of posting immediately
Mo Admins at your organisation will review the reward request
You then receive a notification when it has been approved or rejected
Moment will be posted once reward is approved
Managing Reward Moments
Revoking Rewards
To cancel a reward after posting:
Delete the Moment
Copy the error code from the deletion message
Send the error code to Mo support to revoke the attached reward
Mo Support will process the reward revocation
Deleting A Rewarded Moments
⚠️ Important: If you delete a Moment with a reward then this will only delete the moment posted but not the reward.
To delete the posted moment:
Find your Moment
Click the three dots menu
Select Delete
Troubleshooting Common Issues
Reward Button Not Visible
Possible causes:
You don't have spending pot access
Your spending pot access has been revoked
System permissions haven't updated yet
Solutions:
Contact your Internal Mo admin to verify spending pot access
Check if your access has specific restrictions or limits
Log out and back in to refresh permissions
Insufficient Budget Error
When this happens:
Your spending cycle budget is exhausted
The reward amount exceeds remaining funds
Solutions:
Check your remaining budget in Your Spending Pots
Only reward amounts that fit available budget cycle
Wait for the next spending cycle to reset
Contact your admin about budget increases if applicable
Reward Stuck in Approval
Possible reasons:
Amount exceeds auto-approval limits
Spending pot requires manual approval for all rewards
Budget verification needed
What to do:
Wait for your internal Mo admin to review and approve
Contact your internal Mo admin if urgent
Check if you received any rejection notifications
Wrong Number of Recipients
If reward count doesn't match tagged colleagues:
Double-check all tagged users in your Moment
Remove and re-add tags if necessary
Verify your Lists contain the expected members
Moment Was Posted Without Reward
This happens when:
The reward was not attached to the moment
You did not tag any users
Technical error during reward processing
Solutions:
Delete the moment posted as no rewards is attached and start again
Look for error notifications or messages
Contact Mo support if issue persists after the correct steps were taken and the reward should have been attached
Best Practices
Reward Amount Guidelines
Be consistent with similar achievements
Consider team equity when rewarding multiple people
Match reward to achievement significance
Stay within budget to enable regular recognition
Recognition Message Tips
Be specific about what they accomplished
Include impact of their work
Make it personal and genuine
Connect to company values when relevant
Privacy Considerations
Use public Moments to inspire others and build culture
Use private Moments for sensitive achievements or gifting during special circumstances
Consider team dynamics when choosing visibility
You can add managers for notifications as they are not included in the rewards